Why Is My Alexa App Not Working?
Why won’t my Alexa talk back? – If your Alexa device is not responding, this might be due to a poor internet connection. Check the cable connection of all your smart home devices. Other reasons include physical interference, wrong Wi-Fi password, or too much distance between the Echo device and the router.
Why Alexa is not connecting to my phone?
Restart your smartphone. Go to your Echo Auto settings in the Alexa app and forget the device. Then go to your phone’s Bluetooth settings to check if your phone is connected to Echo Auto.
Why is my Alexa offline?
Causes of Alexa Saying the Echo Is Offline – There are several reasons why an Echo device may appear offline, unable to respond to Alexa. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router.
How do I restore my Alexa to factory settings without an app?
3. Reset your Amazon Echo (3rd or 4th Generation) – To reset an Amazon Echo (3rd or 4th Generation) to its factory settings simply press and hold the Action button for 25 seconds. Once the light ring starts to pulse orange it should then turn off. You will need to wait for the light ring to turn back on and turn blue. Then it will turn orange for the set up mode. 
(Image credit: Amazon Echo smart speaker )
Can I connect my phone to Alexa via Bluetooth?
Pair your Echo speaker with a Bluetooth-enabled device. – To use your Echo device as a Bluetooth speaker for your smartphone, tablet or other Bluetooth-enabled device, follow the below steps.
Ensure your device is in range of your Echo speaker. Disconnect any existing Bluetooth connections with the command, “Alexa, disconnect.” Set your smartphone, tablet or other device to Bluetooth paring mode. Set your Echo device to pairing mode with the command, “Alexa, pair.” She’ll confirm with, “Searching” On your phone, tablet or other device, select your Echo speaker under Bluetooth settings. Alexa will announce the successful connection. Having configured the connection, you can reinitiate it any time the devices are in range, with Bluetooth, active by issuing the command, “Alexa, pair with ” or “Alexa, connect to,”
: The living guide to Alexa Use Your Echo Device as a Bluetooth Speaker
Why is my Alexa red and not connecting?
Connecting Alexa to Wi-Fi – If your internet connection is down or running slowly, Alexa will have trouble hearing your commands and may display the red light ring. Check your router for connection strength or try to visit a website on your phone to see how quickly it loads. Reset your router if you are having trouble, to see if this is the reason for your Alexa red circle.