Why Is My Alexa App Not Opening?

Why Is My Alexa App Not Opening
How to Fix Alexa Calling Not Working – Amazon Echo devices can take the place of a home phone. If calling on Alexa isn’t working, there are a few troubleshooting steps to try.

Make sure your contact information is correct, Alexa can make calls only when you’ve set up your contacts correctly. Ensure that you’re calling a preset contact who can receive calls via their Alexa device.
Check your Echo’s internet connection, Alexa can’t make calls if the Echo isn’t properly connected to the internet. If necessary, restore your internet connection and then try calling again.
Restart the Alexa app on your phone, A simple software glitch may be the problem. Restart the Alexa app via its Settings menu and then relaunch the app. See if this solves your calling problems.
Update the Alexa app on your iPhone or Android, If restarting and relaunching the app didn’t work, you may need to update the app. Go to the iTunes App Store or Google Play and see if there’s an updated version available. Once you update your app, see if this resolves the calling problems.
Check what Alexa heard, If you’re not speaking clearly, Alexa may not understand the name of the contact you’re trying to call. Check your Alexa voice history. She may have heard, “Call the chin” instead of “Call Gretchen.”

Why won’t Alexa app open?

To solve most issues: Force stop the app. Sign out of the app. Uninstall and then reinstall the app.

How do you restart the Alexa app?

Download Article Download Article This wikiHow teaches you how to reset your Alexa device. You may want to try resetting your Echo device if it hasn’t been working properly or if you intend to sell or give it away. Luckily, the process is quick and simple. The way you reset your Amazon Echo varies depending on which model you have.

To reset from your Android, iPhone, or iPad, launch the Alexa app, select your device, then choose Factory Reset.
You can also reset your Echo by pressing and holding the action button for 25 seconds.
To reset an Echo Show, swipe down from the top of the Home screen, choose Settings, head to Device Options, then select Reset to Factory Defaults.

1 Open the Alexa App on your mobile phone or tablet. It has a light blue icon with a white circle on it. You can reset your Amazon Echo using the Alexa app or using the appropriate button combination on the Echo device itself.
2 Tap Devices, It’s in the lower-right corner of the Alexa app. Advertisement
3 Tap Echo & Devices, It’s the icon that resembles an Alexa Echo at the top of the screen.
4 Tap the Echo device you want to reset. The “Echo & Devices” menu displays a list of all your Amazon Echo devices. Tap whichever one you want to reset.
5 Scroll down and tap Factory Reset, It’s near the bottom of the menu. This displays a confirmation pop-up.
6 Tap Factory Reset, This confirms that you want to reset your Amazon Echo and resets it. Your account information has been wiped from the device. If you want to sell it or give it away, you can unplug it now. You can also re-activate it using the mobile app.

1 Locate the Action button. The Action button is on top of the Amazon Echo. It has a dot in the middle.
2 Press and hold the Action button for 25 seconds. The light will pulse orange and then blue. Then it will turn off.
3 Wait for the Echo device to boot into Setup mode. When it turns back on, it will pulse blue and then orange. When it turns orange, this indicates the device is in Setup mode. Your account information has been wiped from the device. If you want to sell or give it away, you can unplug it now. You can also re-activate it using the mobile app.

1 Swipe down from the top of the screen. This displays the menu bar at the top of the screen.
2 Tap Settings, It’s in the menu bar at the top of the screen in the upper-right corner. It has an icon that resembles a gear.
3 Scroll down and tap Device Options, It’s about halfway down the menu.
4 Scroll down and tap Reset to Factory Defaults, It’s near the bottom of the Device Options menu. This displays a confirmation pop-up.
5 Tap Reset, It’s in the pop-up alert. This confirms that you want to reset your Amazon Echo Show. The device will shut down and boot back up a few times. When it boots back up the last time, it will enter set up mode. If you want to sell or give it away, you can unplug. You can also go through the initial setup process to set it up again.

1 Locate the Mute and Volume Down buttons. They are on the top of your device. The Mute button has an icon that resembles a cross-out microphone. The Volume Down button has a minus (-) sign.
- If you can only find the Mute button, you probably have a first-generation Amazon Echo. You
2 Press the Mute and Volume Down buttons for 20 seconds. The light ring turns orange. Shortly after this, the light will turn from orange to blue. The light ring will turn off.
3 Wait for the Echo device to boot into Setup mode. When it turns back on, it will pulse blue and then orange. When it turns orange, this indicates the device is in Setup mode. Your account information has been wiped from the device. If you want to sell or give it away, you can unplug it now. You can also re-activate it using the mobile app.

1 Locate the Reset button. This will be a tiny, paperclip-sized hole on the bottom of your device near the front edge labeled “RESET.”
2 Use a paperclip or toothpick to press and hold the reset button. Hold the reset button until the light ring turns orange and then blue.
- If you have an Echo Plus and you’d like to reset, but not lose smart home device connections, just press the reset button once briefly.
3 Wait for the Echo device to boot into Setup mode. When it turns back on, it will pulse blue and then orange. When it turns orange, this indicates the device is in Setup mode. Your account information has been wiped from the device. If you want to sell or give it away, you can unplug it now. You can also re-activate it using the mobile app.

Add New Question

Question How do I set up Alexa on a Windows 10 computer? Download Alexa on the Microsoft App Store and follow the on screen instructions.
Question How do I fix Alexa after being unplugged and plugged back in? Happyella Community Answer Try the reset button until the orange light ring turns blue. You can also reread the article and test each suggestion until you find the the way that works.
Question How to get it to stop saying Alexa all the time? W1kiHelper12321 Community Answer You can change the wake word. Simply ask the Alexa to change it’s name. You can change it to “Echo”, “Amazon”, or “Computer”.

See more answers Ask a Question 200 characters left Include your email address to get a message when this question is answered. Submit Advertisement

If you are having problems with your Alexa device, you might want to try restarting it first by unplugging it for a few seconds and then plugging it in again. Restarting it like this will not erase all your settings like a full reset does.

Advertisement Article Summary X 1. Open the Alexa app on your Mobile phone or tablet.2. Tap Devices,3. Tap Echo & Devices,4. Tao the Echo device you want to reset.5. Scroll down and tap Factory Reset,6. Tap Factory Reset in the pop-up to confirm. Did this summary help you? Thanks to all authors for creating a page that has been read 131,498 times.

How do I reset my Alexa without app?

Unplug the power adapter from the device or the outlet and wait for 10 seconds. Plug it back in to restart it. If the issue persists, reset your device: Press and hold the Action button for 20 seconds.

Is there a hard reset for Alexa?

On Amazon Echo Show, Echo Show 5, Echo Show 8, Echo Show 10, or Echo Spot –

If you have a first or second generation Echo Show, Echo Show 5, Echo Show 8, Echo Show 10, or Echo Spot, swipe down from the top of the screen, then tap Settings, Tap Device Options, then Reset to Factory Defaults,If you have an Echo Show, press and hold the Mute and Volume Down buttons for about 15 seconds.

Hold the mute and volume down buttons. Amazon

How do I fix Alexa app?

To solve most issues: Force stop the app. Sign out of the app. Uninstall and then reinstall the app.

Why is my Alexa app stuck?

#1. Wait a few hours and then try asking Alexa something again – From time to time, Alexa can go down due to an issue on Amazon’s end. So if this is the first time you experience Alexa freezing, you might just need to wait a little bit for Alexa to come back online. But this should not happen to you on a regular basis, so if it does try one of the fixes below.